Thank you for shopping with our Furniture Store. Please review the return, exchange, and refund terms that apply to your furniture, mattress, or any other purchase. Contact us if you have questions about an item.
All sales are final. Returns, cancellations, or exchanges are not guaranteed and may only be approved at the sole discretion of Galleria Furniture.
Any approved cancellation or return is subject to a 25% cancellation/restocking fee, regardless of the delivery status or when the request is made. Please keep your receipt or order confirmation when contacting us regarding an order.
Floor models and display merchandise are sold AS-IS. These items are inspected prior to purchase and are not eligible for return or exchange unless otherwise specifically agreed to in writing by Galleria Furniture.
Special-order merchandise, clearance items, and other specially designated products may also be subject to additional terms provided at the time of purchase.
Because all sales are final, returns and exchanges are only considered at the discretion of Galleria Furniture.
If a return, cancellation, or exchange is approved, a 25% cancellation/restocking fee will apply. Approval is not guaranteed and may depend on the circumstances of the purchase and the condition of the merchandise.
Please contact us before bringing merchandise back to the store or arranging any transportation.
If you believe an item is damaged, defective, or different from what was ordered, please contact Galleria Furniture promptly so our team can review the matter.
If our team is required to provide an additional pickup, replacement delivery, or return trip, a secondary delivery fee may apply.
Any available resolution will be determined after the merchandise and circumstances have been reviewed.
Refunds are not automatically provided because all sales are final.
If Galleria Furniture approves a cancellation or return, the approved amount will be reduced by the applicable 25% cancellation/restocking fee and any other applicable charges.
Any approved refund will be processed according to the original payment method and applicable payment-processing timelines.
All delivery dates and timeframes provided by Galleria Furniture are estimates only and are subject to change.
Galleria Furniture is not responsible for loss, inconvenience, or other issues resulting from delivery delays.
If an additional trip is required for pickup, replacement, redelivery, or another customer-requested service, an additional or secondary delivery fee may apply.
It is the customerโs responsibility to measure all doorways, hallways, stairways, elevators, entrances, and other access points before purchasing furniture.
Galleria Furniture is not responsible for damage to merchandise or property resulting from tight, restricted, or inaccessible spaces.
Galleria Furniture is also not responsible for special services or requests unless specifically agreed to in writing, including installation or setup of lights, accessories, or similar items.
These terms apply to purchases made through Galleria Furniture unless different terms are specifically provided in writing at the time of purchase.
Galleria Furniture reserves the right to update this policy as store procedures or services change. The current version of the policy will be posted on this page.
Before buying a floor model, mattress, sale items, clearance item, or special order, ask our team about the return terms that apply to that specific purchase.
For questions about a purchase, exchange, damaged item, or return request, call or email us.
